Exchange and return police

1. Conditions and Deadlines

• Return deadline: 7 calendar days after receipt
• Within 7 days: option between refund or store credit
• After 7 days: refund only in store credit

2. Return Rules

Item conditions:

• With tags and labels intact
• No signs of use, stains, or damage
• Quality analysis before approval

Costs:

• First exchange/return: free via PAC (standard postal service)
• From second onwards: customer responsible for shipping costs
• Orders paid with store credit: no refund possibility

Shipping:

• 10-day deadline to use the postage code
• Use the same packaging received (sustainability)
• If damaged, use brown paper or other safe packaging
• BASIC does not provide packaging at post offices

3. Product Kits

• Size exchange: no need to return complete kit
• Exchange for another model or refund: mandatory shipment of all items
• Partial shipment requires later completion (customer's cost)

4. Damages, Defects, or Loss

• Immediate contact with Customer Service
• Technical analysis with response within 15 business days
• Repair/exchange deadline: up to 30 business days
• Misuse: return without repair and no additional cost

5. Refund

• Amount returned directly to bank account
• Credit card: 30 to 60 days to appear on statement (up to two billing cycles)

6. Shipping

• First exchange free with reverse logistics code
• Cases of damage, defect, or loss: costs covered by BASIC